Work

The impact of internal service quality on customer service behaviour

Year: 2008

Type: article

Study design: Observational Study

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/02656710810908098

Authors: Victoria Bellou, Andreas Andronikidis

Institutions: University of Thessaly, University of Macedonia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W1583413832

FWCI: 1.304

Cites: 54

Cited by: 74

Related to: 10