Work

The impact of knowledge types on the consumer search process

Year: 2002

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230210431947

Authors: Anna S. Mattila, Jochen Wirtz

Institutions: Pennsylvania State University, National University of Singapore

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1584534355

FWCI: 5.928

Cites: 55

Cited by: 116

Related to: 10