Work

Evaluating Knowledge Management and the Learning Organization: An Information/Knowledge Value Chain Approach

Year: 2001

Type: article

Abstract: Based on the common elements in the definitions and operationalizations of knowledge management and the learning organization, a triad of objectives for both knowledge management and the learning organizations is identified: 1) improved information and knowledge that enables (2) organizational behaviors and decisions that have greater impacts, and (3) improved organizational performance. These objectives are used to guide the development of an information/knowledge value chain model that can form the basis for a framework for evaluating progress in knowledge management programs and in the development of a learning organization. Four classes of evaluation are identified for this purpose (cognitive and post-cognitive process, behavioral, learning process, and organizational impact) A number of operational measures are suggested for each class. The measures that are appropriate in a given circumstance may be selected from, or suggested by, that list.

Source: Communications of the Association for Information Systems

DOI: 10.17705/1cais.00514

Authors: William R. King, Dong-Gil Ko

Institutions: University of Pittsburgh, Indiana University

Language: English

Topic: Organizational Learning and Leadership

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

Funders: University of Oxford, University of California, Irvine

OpenAlex ID: W1588775163

FWCI: 5.391

Cites: 34

Cited by: 48

Related to: 10