Work

Customers’ emotional reactions in the banking industry

Year: 2015

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-09-2013-0107

Authors: Veljko Marinkovic, Vladimir Obradovic

Institution: University of Kragujevac

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1589087446

FWCI: 13.19

Cites: 89

Cited by: 69

Related to: 10