Using grounded theory for studying business process management phenomena
Year: 2009
Type: article
Abstract: To actually gain organizational value from investments in Information technology (IT) is a widely\nknown problem that many businesses today struggle with. This paper presents an interpretative case\nstudy of three public fire rescue service organizations in Sweden. The aim of the study is to investigate\nwhat problematic issues that could be raised in achieving organizational value of IT in public\norganizations. The study indicates that the absence of strategies and IT evaluation methods create\nfragmented, uncoordinated IT-investment activities, which in turn creates a frustration at all levels of\nthe organization. The public sector invests heavy in IT, seemingly with poor management control. The\nconsequences will be misuse of resources and unnecessary high IT costs. We argue that the use of\nformal evaluation methods would help the situation, but that economic methods are not enough as the\nsole solution. A combination of the economic and the Interpretative IT Evaluation approach seems\nmore promising in order to capture both efficiency and effectiveness aspects.
Authors: Elisabeth Frisk, Jan Ljungberg
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W1592506486