Work

Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Direkte, indirekte und moderierende Effekte

Year: 2008

Type: book

Source: TUbilio (Technical University of Darmstadt)

DOI: 10.1007/978-3-8349-6250-8

Author: Ruth Stock

Language: German

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W1595361226

FWCI: 5.446

Cites:

Cited by: 50

Related to: 10