Work

Service Failure and Service Recovery in Tourism: A Review

Year: 2014

Type: review

Authors: Christine Ennew, Christel DeHaan, Klaus Schoefer

Institution: University of Nottingham

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W159568588

FWCI: 0.651

Cites: 37

Cited by: 29

Related to: 10