Work

Customer Retention and Loyalty in the Independent Mid-Market Hotel Sector

Year: 2000

Type: article

Source: Journal of Hospitality & Leisure Marketing

DOI: 10.1300/j150v07n03_04

Authors: Russell Imrie, Alan Fyall

Institutions: Edinburgh Napier University, Bournemouth University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1597266381

FWCI:

Cites: 37

Cited by: 18

Related to: 10