Work

An Empirical Study on the e-CRM Performance Influence Model for Service Sectors in Taiwan

Year: 2005

Type: conference-paper

Study design: Observational Study

Source: IEEE Conference on Commerce and Enterprise Computing (CEC)

DOI: 10.1109/eee.2005.33

Authors: Te-Ming Chang, Lin-Li Liao, Wen-Feng Hsiao

Institutions: National Sun Yat-sen University, National Pingtung University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: Ministry of Earth Sciences, Ministry of Education, India

OpenAlex ID: W1598221067

FWCI: 18.85

Cites: 31

Cited by: 71

Related to: 10