Work

Linking service structural complexity to customer satisfaction

Year: 2001

Type: article

Study design: Observational Study

Source: International Journal of Service Industry Management

DOI: 10.1108/eum0000000005522

Authors: Vicente Martínez‐Tur, Jose´ M. Peiro´, Jose´ Ramos

Institution: Universitat de València

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1598428002

FWCI:

Cites: 36

Cited by: 24

Related to: 10