UQ Library's First CIS: Towards Customising Information Services at the University of Queensland Library.
Year: 2000
Type: conference-paper
Abstract: How well do we know our clients, our students, our staff, our customers, and our patrons?Does it matter what we call them?Perhaps not, but it does matter whether our services are meeting their needs.Are they suffering from total information overload?Do they use the new databases, ejournals and alerting services, or are we flooding them with sources of information too overwhelming?How can a Library provide services that give people some way of filtering meaningful information from the vast ocean of data out there?To explore these questions the University of Queensland Library (UQL) conducted a pilot study to investigate how our leading edge researchers and their postgraduate students gather information and what services and/or collections would create the ideal research environment for them.The project was exploratory in nature. Setting the scene -the University of Queensland LibraryThe University of Queensland (1) is the largest and oldest university in Queensland.It was established in 1909 and officially founded in 1910.The University today has a student body of 28,400 students, with postgraduates making up almost 6,000 of the students.One in 15 students is from overseas with over 80 countries represented.There are 4,500 staff employed -a mixture of academic, research and general staff.
Authors: Ruth Foxlee, Karen Borchardt
Institution: Purdue University West Lafayette
Language: English
Subfield: Library and Information Sciences
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W1606238692