Work

Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry

Year: 2010

Type: article

Study design: Observational Study

Source: RePEc: Research Papers in Economics

Authors: Suzana Marković, Sanja Raspor

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1606874263

FWCI: 5.669

Cites: 39

Cited by: 136

Related to: 10