Work

Measuring Hotel Service Quality Perceptions: The Disparity between Comment Cards and Lodgserv

Year: 2013

Type: article

Source: BearWorks (Missouri State University)

Authors: Nancy K. Keith, Christina S. Simmers

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1607330055

FWCI: 3.433

Cites: 30

Cited by: 18

Related to: 10