Work

The Effects of Performance Monitoring on Emotional Labor and Well-Being in Call Centers

Year: 2002

Type: article

Study design: Observational Study

Source: Motivation and Emotion

DOI: 10.1023/a:1015194108376

Authors: David Holman, Claire Chissick, Peter Totterdell

Institution: University of Sheffield

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W1614622925

FWCI: 21.38

Cites: 52

Cited by: 353

Related to: 10