Work

Keeping Up Appearances: Recruitment, Skills and Normative Control in Call Centres

Year: 2004

Type: book-chapter

Source: Palgrave Macmillan UK eBooks

DOI: 10.1057/9780230288805_6

Authors: Paul Thompson, George Callaghan, Diane van den Broek

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W162031060

FWCI: 14.02

Cites: 33

Cited by: 39

Related to: 10