Work

Determinants of Relationship Quality and Loyalty in Personalized Services

Year: 2000

Type: article

Study design: Observational Study

Source: Asia Pacific Journal of Management

DOI: 10.1023/a:1015834214570

Authors: Prem N. Shamdasani, Audrey A. Balakrishnan

Institution: National University of Singapore

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W164469240

FWCI: 1.474

Cites: 51

Cited by: 154

Related to: 10