Work

Determining the reliability and validity of service quality scores in a public library context: A confirmatory approach

Year: 2008

Type: book-chapter

Source: Advances in library administration and organization

DOI: 10.1016/s0732-0671(08)00207-1

Author: John Patrick Green

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W171597845

FWCI: 3.261

Cites: 53

Cited by: 24

Related to: 10