Work

Customer Satisfaction in Terms of Physical Evidence and Employee Interaction

Year: 2011

Type: preprint

Study design: Observational Study

Source: SSRN Electronic Journal

DOI: 10.2139/ssrn.1939601

Authors: Vadivelu Thusyanthy, Samithamby Senthilnathan

Institutions: University of Jaffna, Institute for International Studies and Training

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W1723838792

Cites: 28

Cited by: 17

Related to: 10