Work

Poor People Using Mobile Financial Services : Observations on Customer Usage and Impact from M-PESA

Year: 2009

Type: book

Abstract: Despite growing agreement on the potential of technology to expand access to finance, or branchless banking, there is surprisingly little data publicly available about low-income users. This brief draws on some of the first ethnographic research on Mobile-Swahili for money (M-PESA), one of the earliest success stories in mobile phone-based delivery of financial services. The research offers insights into how poor people use M-PESA, its impact on their lives, and some unexpected consequences.

Source: World Bank, Washington, DC eBooks

DOI: 10.1596/9492

Authors: Olga Morawczynski, Mark Pickens

Language: English

Topic: Microfinance and Financial Inclusion

Subfield: Economics and Econometrics

Field: Economics, Econometrics and Finance

Domain: Social Sciences

SDGs: No poverty, Reduced inequalities

Open Access status: green

Funder: Microsoft Research

OpenAlex ID: W172618368

FWCI: 14.16

Cites:

Cited by: 196

Related to: 10