Organizational excellence: a study of the relationship between emotional intelligence and work engagement in process improvement experts
Year: 2012
Type: article
Study design: Observational Study
Abstract: 2006), but research focused on individual characteristics, such as emotional intelligence, has yet to be studied.This research sought to better understand the relationship between emotional intelligence and work engagement.Taking a quantitative approach, the research utilized the Assessing Emotions Scale to measure emotional intelligence, and the Utrecht Work Engagement Scale to measure work engagement of 5,187 process improvement experts.Correlation analysis indicated a moderate statistically significant relationship existed (r = .416).Regression analysis indicated emotional intelligence predicted 17.3% of the variability in work engagement.Gender, education, and organizational level had a significant effect on emotional intelligence, whereas age was found to have no effect.Education, organizational level, years in current position, and not having an ASQ certification were also found to have a significant effect on work engagement, whereas age, gender, and having a Six Sigma certification had no effect.Implications of the findings and recommendations for future research are also discussed.
Author: Scott Thor
Institution: George Fox University
Language: English
Subfield: Social Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W174232281