The Repository of Soft Information within Bank Organizations
Year: 2015
Type: article
Abstract: We examine who is the repository of soft information within bank organizations. Inconsistent with the conventional view of loan officers as the sole repository, we find that branch managers have the most soft information. We also find the repository at a higher hierarchical level at smaller banks. Furthermore, our evidence suggests that branch managers themselves actively collect soft information, especially at smaller banks. These findings suggest the need for a more nuanced view beyond the conventional emphasis on loan officers, and call for studies on the equilibrium design of the collection, processing, and use of soft information within bank organizations.
DOI: 10.1111/jmcb.12226
Authors: MASAZUMI HATTORI, KOHEI SHINTANI, HIROFUMI UCHIDA
Language: English
Subfield: Finance
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W1749129793