Work

Is Customer Relationship Management a Success Factor in Electronic Commerce

Year: 2004

Type: article

Source: Journal of electronic commerce research

Authors: Detlef Schoder, Nils Madeja

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W175580596

FWCI: 7.221

Cites: 22

Cited by: 68

Related to: 10