Work

Organizational Learning in a High-Risk Environment: Responding to an Anthrax Outbreak

Year: 2008

Type: article

Abstract: The National Center for Food Protection and Defense, a Department of Homeland Security-sponsored Center of Excellence, identified and endorses 10 best practices for risk and crisis communication. The best practices model is designed to aid organizations of all types in preparing for and learning from crisis events. This analysis applied the best practices model to a case study of an anthrax outbreak that fostered a full-blown crisis response. This study analyzes the learning experience of the crisis cohort group that responded to the crisis. The researchers contend that by evaluating a crisis situation using best practices as a benchmarking procedure, problems within the system and new strategies can be identified.

Source: Journal of Applied Communications

DOI: 10.4148/1051-0834.1218

Authors: Shari R. Veil, Timothy L. Sellnow

Language: English

Topic: Public Relations and Crisis Communication

Subfield: Communication

Field: Social Sciences

Domain: Social Sciences

Open Access status: diamond

Funders: U.S. Department of Homeland Security, U.S. Department of Agriculture, University of Minnesota

Award: G6088922400

OpenAlex ID: W177478950

FWCI: 2.677

Cites: 53

Cited by: 16

Related to: 10