Work

Effects of Airport Servicescape on Passengers’ Satisfaction: A Hierarchical Approach and Importance-Performance Analysis

Year: 2013

Type: article

Study design: Observational Study

Source: Journal of the Eastern Asia Society for transportation studies/Journal of the Eastern Asia Society for Transportation Studies

DOI: 10.11175/easts.10.2223

Authors: William Jen, Mingying Lu, Er-Hua Hsieh, Yi-Hua Wu, S K Jason Chan

Institution: National Yang Ming Chiao Tung University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Sustainable cities and communities

Open Access status: closed

OpenAlex ID: W1801568636

FWCI: 1.888

Cites: 34

Cited by: 22

Related to: 10