Work

Benchmarking the service quality of airlines in the United States: an exploratory analysis

Year: 2015

Type: article

Source: Benchmarking An International Journal

DOI: 10.1108/bij-03-2013-0029

Authors: Hokey Min, Hyesung Min

Institutions: Yuhan University, Bowling Green State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1820749028

FWCI: 6.597

Cites: 54

Cited by: 33

Related to: 10