Work

Emotional antecedents and outcomes of service recovery

Year: 2014

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/jsm-08-2012-0147

Authors: Kristen Riscinto Kozub, Martin Anthony O’Neill, Adrian A. Palmer

Institutions: Auburn University, École Supérieure de Commerce de Rennes

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1833887906

FWCI: 5.853

Cites: 66

Cited by: 40

Related to: 10