Work

The customer delight construct

Year: 2010

Type: article

Source: Annals of Tourism Research

DOI: 10.1016/j.annals.2010.03.004

Authors: John C. Crotts, Vincent P. Magnini

Institutions: College of Charleston, Virginia Tech

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W18675325

FWCI: 3.78

Cites: 13

Cited by: 92

Related to: 10