Work

Evaluating Service Encounters: A Cross-Cultural and Cross-Industry Exploration

Year: 1999

Type: article

Study design: Observational Study

Source: The Journal of Marketing Theory and Practice

DOI: 10.1080/10696679.1999.11501833

Author: Kathryn Frazer Winsted

Institution: Pace University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W187593979

FWCI: 7.236

Cites: 92

Cited by: 108

Related to: 10