Work

Hotel Cancelation Policies, Distributive and Procedural Fairness, and Consumer Patronage: A Study of the Lodging Industry

Year: 2015

Type: article

Source: Journal of Travel & Tourism Marketing

DOI: 10.1080/10548408.2015.1063864

Authors: Scott J. Smith, H.G. Parsa, Milos Bujisic, Jean-Pierre van der Rest

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W1879299343

FWCI: 8.797

Cites: 52

Cited by: 41

Related to: 10