Does crisis communication training work?: training intervention effects on attorney-spokespeople
Year: 2006
Type: dissertation
Abstract: This comprehensive field study evaluates (1) how lawyers compare to communication \nprofessionals as crisis communicators, (2) how training affects their performance and (3) how \nmedia changes as a result of training. Participants were drawn from two Fortune 100 energy \ncompanies, an agency of the federal government, and a nationally-respected law firm. \nQuantitative and qualitative results demonstrate distinctive communication markers of attorneys. \nThe researcher also found that training does impact crisis communication skill, improving it in \nalmost all respects. In addition, trained spokespeople generated media coverage that is more \npositive, less negative and generally longer.
Author: Erika Tyner Allen
Language: English
Subfield: Communication
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W1887451510