Work

Customer Service Behavior: The Interaction of Service Predisposition and Job Characteristics

Year: 1999

Type: article

Study design: Observational Study

Source: Journal of Business and Psychology

DOI: 10.1023/a:1022934618445

Authors: Steven G. Rogelberg, Janet L. Barnes-Farrell, Victoria Creamer

Institutions: Bowling Green State University, University of Connecticut, IBM (United States)

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W189659862

FWCI: 0.8

Cites: 26

Cited by: 40

Related to: 10