Work

Service recovery for moderate and high involvement services

Year: 2015

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-05-2014-0155

Authors: Silke Bambauer-Sachse, Landisoa Eunorphie Rabeson

Institution: University of Fribourg

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1911224973

FWCI: 9.56

Cites: 82

Cited by: 51

Related to: 10