Work

What is going on when nothing is going on? Exploring the role of the consumer in shaping waiting situations

Year: 2015

Type: article

Source: International Journal of Consumer Studies

DOI: 10.1111/ijcs.12244

Authors: Maria del Mar Pàmies, Gerard Ryan, Mireia Valverde

Institution: Universitat Rovira i Virgili

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1915079494

FWCI: 4.412

Cites: 82

Cited by: 21

Related to: 10