Work

The Beautiful, the Cheerful, and the Helpful: The Effects of Service Employee Attributes on Customer Satisfaction

Year: 2013

Type: article

Source: Psychology and Marketing

DOI: 10.1002/mar.20599

Authors: Hean Tat Keh, Run Ren, Sally Rao Hill, Xuan Li

Institutions: The University of Queensland, Peking University, The University of Adelaide

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1921445835

FWCI: 13.03

Cites: 85

Cited by: 113

Related to: 10