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Analisis Pengaruh Kualitas Layanan Terhadap Loyalitas Pelanggan Dengan Kepuasan Dan Kepercayaan Pelanggan Sebagai Variabel Intervening Pada Asuransi Jiwa Manulife Indonesia-Surabaya

Year: 2014

Type: article

Study design: Observational Study

Source: Jurnal Strategi Pemasaran

Author: Steven P. Darwin

Language: Indonesian

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1932079009

FWCI:

Cites: 12

Cited by: 36

Related to: 10