Work

Assessing behavior before it becomes behavior

Year: 2005

Type: article

Study design: Observational Study

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230510592298

Authors: Magnus Söderlund, Niclas Öhman

Institution: Stockholm School of Economics

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1936330304

FWCI: 4.002

Cites: 60

Cited by: 85

Related to: 10