Year: 2008
Type: article
Abstract: Healthcare organisations are increasingly developing and deploying Health Information Systems that target healthcare consumers. To ensure effective and engaging Health Information Systems requires identifying the potential information needs of these consumers. However a comprehensive systematic understanding of their information needs is lacking. This paper proposes a conceptual framework based on Luft and Ingham’s Johari window that can be used to identify, organise and abstract potential information needs of these consumers. The conceptual framework illustrates four abstract groups of information needs: recognised demanded, unrecognised demanded, recognised undemanded, and unrecognised undemanded. The paper highlights the potential usefulness of the framework for information providers and systems designers.
Authors: Basil Alzougool, Shanton Chang, Kathleen Gray
Institution: The University of Melbourne
Language: English
Subfield: General Health Professions
Field: Health Professions
Domain: Health Sciences
Open Access status: green
OpenAlex ID: W1954175287