Work

Adapting service quality concepts to academic libraries

Year: 1997

Type: article

Source: The Journal of Academic Librarianship

DOI: 10.1016/s0099-1333(97)90033-1

Author: Brian Quinn

Institution: Texas Tech University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W1963507689

FWCI: 1.576

Cites: 59

Cited by: 55

Related to: 10