Work

Customer relationship management in hotels: examining critical success factors

Year: 2013

Type: article

Source: Current Issues in Tourism

DOI: 10.1080/13683500.2013.805734

Authors: Antonio Padilla-Meléndez, Aurora Garrido-Moreno

Institution: Universidad de Málaga

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1963524431

FWCI: 6.18

Cites: 36

Cited by: 60

Related to: 10