Work

The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives

Year: 2009

Type: article

Study design: Observational Study

Source: International Journal of Services Economics and Management

DOI: 10.1504/ijsem.2010.029793

Authors: Mohammed T. Nuseir, Mamoun N. Akroush, Bushra K. Mahadin, Abdullah Q. Bataineh

Institutions: New York Institute of Technology, German Jordanian University, Amman Arab University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1963717318

FWCI:

Cites: 32

Cited by: 20

Related to: 10