Work

Understanding the emotional labor process: a control theory perspective

Year: 2003

Type: article

Source: Journal of Organizational Behavior

DOI: 10.1002/job.230

Authors: James M. Diefendorff, Robin H. Gosserand

Institutions: Louisiana State University, IBM (United States)

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1963930039

FWCI: 24.51

Cites: 48

Cited by: 592

Related to: 10