Work

Power as a predictor of industrial complaining styles in a buyer/seller relationship: the buyer’s perspective

Year: 1997

Type: article

Source: Journal of Business and Industrial Marketing

DOI: 10.1108/08858629710172664

Author: Scott W. Hansen

Institution: Fort Hays State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1964149871

FWCI: 1.568

Cites: 21

Cited by: 37

Related to: 10