Work

Service relationships and the customer disengagement – engagement conundrum

Year: 2014

Type: article

Source: Journal of Marketing Management

DOI: 10.1080/0267257x.2014.983143

Authors: Jana L. H. Bowden, Mark Gabbott, Kay Naumann

Institution: Macquarie University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1964633059

FWCI: 19.79

Cites: 114

Cited by: 124

Related to: 10