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An Exploratory Case Study of Factors That Impact the Turnover Intentions and Job Satisfaction of Multi-Unit Managers in the Casual Theme Segment of the U.S. Restaurant Industry

Year: 2009

Type: article

Abstract: Multi-unit restaurants or “chain” restaurants represent the largest portion of the $537 billion U.S. foodservice industry (NRA, 2007). Turnover is the most serious issue facing these employers today; operators have consistently identified recruiting and retaining employees as their number one challenge. There is a need to identify the factors that impact turnover for a multi-unit manager (MUM) so employers can respond appropriately. Additionally, turnover factors must be identified in order to be able to develop human resources practices and policies that can help to prevent MUM turnover. This study investigated the factors that impact the turnover intentions and job satisfaction for MUMs in the U.S. casual restaurant. A survey was distributed to MUMs during their annual conference. The results indicated that MUMs needed training in the areas of human resources management, employee development, and leaders skills.

Source: Journal of Foodservice Business Research

DOI: 10.1080/15378020903158483

Authors: Kevin S. Murphy, Robin B. DiPietro, Manuel Antonio Rivera, Christopher C. Muller

Institutions: University of Central Florida, University of Nebraska–Lincoln, Universidad Del Este

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W1965019801

FWCI: 1.786

Cites: 42

Cited by: 22

Related to: 10