Work

Professional service quality A step beyond other services?

Year: 1998

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/s0969-6989(97)00037-4

Authors: Heather Stewart, Chris Hope, Alan Muhlemann

Institution: University of Bradford

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1965340460

FWCI: 1.691

Cites: 68

Cited by: 31

Related to: 10