Work

An experimental investigation of halo effects in satisfaction measures of service attributes

Year: 1995

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239510091358

Authors: Jochen Wirtz, John E.G. Bateson

Institution: National University of Singapore

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1965433465

FWCI: 0.713

Cites: 53

Cited by: 124

Related to: 10