Work

Building Service Relationships: It's all about Promises

Year: 1995

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/009207039502300403

Author: M. J. Bitner

Institution: Arizona State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1965446534

FWCI: 27.11

Cites: 25

Cited by: 1,037

Related to: 10