Work

Selecting and promoting service encounter elements in passenger rail transportation

Year: 2002

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/08876040210436902

Authors: Carolyn Tripp, John T. Drea

Institution: Western Illinois University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1965449646

FWCI:

Cites: 19

Cited by: 50

Related to: 10