Work

The Effects of Filled Waiting Time and Service Provider Control over the Delay on Evaluations of Service

Year: 1994

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/0092070395231005

Author: S. Taylor

Institutions: Queen's University, Queens University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1966314229

FWCI: 2.044

Cites: 27

Cited by: 135

Related to: 10