Work

Modelling electronic customer relationship management success: functional and temporal considerations

Year: 2009

Type: article

Study design: Observational Study

Source: Behaviour and Information Technology

DOI: 10.1080/01449290802030373

Authors: M. Khalifa, K. N. Shen

Institutions: City University of Hong Kong, Abu Dhabi University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1966353564

FWCI: 2.955

Cites: 77

Cited by: 25

Related to: 10